A model wearing a black outfit and a mask poses in a dramatic, high-fashion style.

TERMS & CONDITIONS

By accessing and using the House of Sōtō website, you agree to comply with and be bound by the following terms and conditions:

• Use of Site: You may use the site for lawful purposes only. You agree not to use the site in any way that could damage the site or its functionality.

• Intellectual Property: All content on this site, including text, graphics, logos, and images, is the property of House of Sōtō and is protected by copyright laws.

• Product Descriptions: We strive to ensure that product descriptions on our website are accurate. However, we do not warrant that product descriptions or other content on the site are entirely accurate, complete, reliable, current, or error-free.

• Privacy: We value your privacy. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.

• Changes to Terms: We reserve the right to modify these terms at any time. Your continued use of the site following any changes signifies your acceptance of the new terms.

For any questions or concerns, please contact us at: mail.sotoinc.@gmail.com

INFO

REFUND POLICY

At House of Sōtō, we strive for your complete satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

    •    Returns: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

    •    Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

    •    Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

SHIPPING POLICY

We aim to process and ship your orders as quickly as possible.

• Processing Time: Orders are processed within 2-3 business days.

• Shipping Methods: We offer standard and express shipping options. Shipping times vary based on your location and selected shipping method.

• Shipping Costs: Shipping costs are calculated based on the weight of your order and your location. You will see the shipping cost at checkout.

• Tracking: Once your order is shipped, you will receive a shipping confirmation email with tracking information.

A stylish model poses with a luxurious black crocodile leather carryon bag.